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Returns & Cancellations
Returns & Cancellations Policy
We operate a 30 day returns, cancellations and exchange policy. If you wish to return an item for full refund this must be requested within 7 days of receipt of the goods. Refunds requested after this time will be excluding postage costs. If you wish to return an item for exchange this may incur replacement /restocking charges. Returned goods must be complete and in an unused, new condition. Please ensure if you open the box that you do so without damaging or marking the packaging. Goods should be returned with the original box/packaging, accessories and instructions where applicable. Refunds will not be issued until the goods are returned and inspected.
Returning an Order
If you wish to return an item within our 30 day returns policy, please fill out our Returns Form and post the item in a secure packaging with the Returns Form included. If, for any reason, you do not have a Returns Form you can print one off by selecting the option below. Please know that the postage costs of returned goods will not be included in your refund.
Need a Returns Forms? Download Returns Form.pdf.
Return Address
SRB Photographic Returns
Unit 44
Icknield Way Farm
Tring Road
Dunstable
Bedfordshire
LU6 2JX
Returns Handling Time
Once we have received your returned items or we have had confirmation of your cancellation, we will start the refund/cancellation process as soon as we can. If you haven't been contacted by us or you believe your refund to be late, please contact us and we will be more than happy to assist. Please allow up to 7 working days for refunds to show on bank statements.